How to Get Good Customer Reviews: Top 10 Tips

How to Get Good Customer Reviews

Many people don’t bother to check their phonebook before calling a store, restaurant, or service. Instead, they reach for the tiny computer in their pockets and start searching the internet. This means that they will see any reviews about your business. Getting good customer reviews as they have presented a good reputation for the business.

According to BrightLocal, 87% of consumers have read reviews online about local businesses before they make a purchase. Nearly 80% of consumers also trust online reviews as highly as personal recommendations. If this is the case, wouldn’t it be a good idea to ensure you get the best reviews in order to bring more business to your company?

How to get positive reviews

It can be difficult to get customers to leave positive reviews, especially if you starting a new business. But there are steps you can take.

1. Ask for reviews.

Although it may seem simple, asking customers to write reviews can be a great place to begin, especially for small-business owners. This can be done online or in person during sales.

Online reviews

When a customer makes an online purchase. You can encourage them with a pop-up website to leave a review or rating. Pop-ups should only ask one or two questions. To solicit reviews, you can also use social media and email surveys. These surveys should be easy and quick to complete.

Many tools allow you to send review invitations via email or text message to customers. This service is offered by Grade.us, Trustpilot, and ReviewTrackers. Some services allow you to request reviews and also track your reviews across multiple platforms from one place. if you’re looking for a review management platform that will help you manage and acquire online reviews. You can find out more about Podium and BirdEye reviews

In-person review

Customer who is happy with your service and continues to give you compliments verbally Ask them to leave a review on Google or Yelp, or on your Facebook page. They’ll say, “Of course!” They’ll say, “Of course!” While many will forget the answer by the time they get back to their cars, some will remember. It is good to ask, but it can be difficult for people to remember.

Also read: Top 10 WordPress Review Plugins

2. Be on review platforms.

If your business does not have an online presence, it can be difficult for customers to leave reviews. It’s important to have an active account on review platforms in order to allow customers to leave reviews. Some most common review platforms like Yelp, Facebook, Google, and the Better Business Bureau.

3. Respond to all reviews.

After you have created an active review platform account and reviews begin rolling in, it is time to respond. Responding to customer reviews should address both the positive and negative aspects. Negative reviews can be easy to ignore and pretend not to exist. This is a recipe for disaster. Negative reviews can show customers that you don’t care about their opinions and the customer experience. Negative reviews should be addressed with tact. This will show your commitment to customers and help defuse any potential escalated situations. Sometimes, it can even win back customers.

4. Positive reviews can be shared on your website or social media.

When you get positive reviews, don’t be afraid of showing them off. To increase your visibility, you can post positive reviews on your website or social media accounts. This will show that you are a trustworthy company and encourage other customers to share their positive experiences.

5. Review your customers positively.

They are proactive in reviewing customers before they review them. This has helped them gain customer reviews. While this may not be an option for all businesses. If you use a platform that permits it (like Airbnb or Uber), You can leave positive reviews for customers in the hope that they will do the same.

6. Offer incentives.

Incentivizing customer reviews can be a great way to increase business, but not in the way that you might think. An employee review program can be set up those rewards customers who leave positive reviews. This incentive encourages employees to ask customers for reviews and rewards customers who leave reviews to help employees get rewarded.

You shouldn’t encourage customers to leave reviews (e.g. by offering discounts in return for reviews). It is against Google’s guidelines (and other platforms) to give customers rewards for leaving reviews. This skews the reviews you get and leads to distrust, not to mention If the online platform discovers, your reviews may be removed.

7. Train your customer service representatives.

Offering great customer service is the best way to get positive reviews. Make sure that everyone is trained in how to treat customers correctly. Because if they don’t, you can be certain that someone will post about them.

One problem with happy customers, however, is that they aren’t inclined to leave reviews for great service. People tend to be more vocal when they’re upset. It is a good idea to encourage happy customers.

Also read: 10 Ways to Improve Client Retention

8. Hosting events for customers to meet.

A face to your name can help you connect with your customers, especially small businesses that rely on the success of their local communities. You can organize events and activities to entertain your customers.

Hosting events can build your brand and connect customers. If you are able to build that personal connection, let them know how a positive review can help your business.

9. Use social media.

Social media can be a powerful tool to maintain your business reputation. You can’t just have a social media account to realize this value. You need to be active on social media. You can tap into the social media presence of your customers, who are already sharing their experiences and opinions with their friends and families on social media. Engaging with customers via social media platforms can help you encourage them to leave reviews for your product or service.

10. Do your job well.

When you offer A great product or service can often speak for itself when it is well-designed. To create the best product and service possible, you need to focus on perfecting your craft. Customers will leave more positive reviews if they feel you offer a high-quality, valuable product or service.

The importance of customer reviews

Customer reviews are a part of every aspect of the customer experience, from start to finish. Reviews are not just used by customers to find out more about your products or services; they are also used to communicate with you and to inform potential buyers about their experience.

According to the 2020 Local Consumer Review Survey conducted by BrightLocal, 72% of U.S. customers have written reviews for local businesses. These ratings and reviews are important because more than half of respondents said that they wouldn’t consider using a business with less than four stars.

Customers are not the only ones that should leave comments in your business review section. Replying to Customer reviews is a great way to interact with customers and address any issues. According to BrightLocal’s survey, 20% of customers who leave reviews expect companies to respond within 24 hours. You can make customer reviews work for you by understanding the importance of customer feedback.

Which online review platform should you use?

Google is the top online review site. Google is the most popular search engine. Most people use it to find businesses and reviews.

You can be sure to show up on Google. If you don’t have one, you will need to create a Google My Business listing To get started, go to business.google.com To make your listing appear well, be sure to optimize it. Your business visibility will be improved and leads converted into customers by getting reviews on your Google listing.

Bing, Yelp, and Facebook are all good platforms to check out, even if it’s just for reviews. You might also want to check out industry-specific platforms like Healthgrades for physicians or Houzz, for home builders.

While you want the majority of your reviews to be directed to your Google listing and your website, it is important that you also get some reviews on other platforms.

How many reviews do you need?

Taking a look at the listings of your competitors is a great way to determine how many reviews should you aim for. But there is no set number. It is important to get a steady stream review. Try to get one or two customers per month. Then, try to get one or two every other week if there are a lot of customers.

However, be careful not to get too many reviews.

Although it may seem counterintuitive, too many reviews can raise red flags, especially if they are coming from your IP address or from your location. This can make your reviews look unnatural and could lead to you losing your hard-earned reviews. This issue can be solved by using a review management service. Many allow you to automate the review invitations to send out a set number of reviews daily. This allows you to spread out reviews, making them appear more natural.

Do your research and find the right platforms for your business. Follow these tips to ensure that there is always a steady flow of reviews so potential customers can see them.

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