Businesses and organizations can quickly respond to customer calls with automated calling services. The automated calling service can also be used by sales to quickly reach long lists of prospects, increasing sales.
We evaluated over a dozen automated call services on quality, variety, cost, ease-of-use, and other factors. These are our top picks.
Top 7 Automated Calling Service providers
Five9 was established in 2001 as a virtual call center (VCC). Its cloud-based contact centre software is used by over 2,000 customers around the world today. Its flexibility inbound and outbound packages, powerful third-party integrations, and workforce management and training solutions are some of the reasons we chose it to be the best overall.
Five9 is completely cloud-based, so businesses don’t have to purchase any equipment. Users only need a computer with internet access and a headset.
Five9’s inbound services offer a variety of options, including routing customers via multiple channels, interactive voice replies with automated voice menus, and screen pops that provide agents with the information they need for personalizing the customer’s experience.
Five9’s outbound services offer speech recognition, predictive, progressive, and power dialers that connect callers with agencies more quickly and efficiently. A blended package is also offered by Five9 that automatically assigns outbound calls to agents who work on outbound campaigns during high inbound traffic volumes.
Five9 also offers workforce management (WFM), and workforce optimization solutions (WFO) to assist organizations in managing staff and improving their agents’ capabilities. These include customer surveys and quality management, speech analysis, advanced data protection, and many other services.
Five9 can also integrate with many contact management (CRM), platforms including Salesforce, Microsoft, Oracle, and Zendesk. Five9’s cloud APIs are also available for developers to integrate with other software.
Five9 pricing can only be obtained by requesting a quote or speaking to an agent.
ChaseData Corporation was established in 1996 to offer cloud-based, flexible and scalable software for call centers. The company offers industry-specific solutions for call centers in financial services, utilities and insurance. It offers fully-featured automated calling plans that can be tailored to any small business. This is why we chose it as our second-place finisher.
ChaseData provides outbound call management, inbound phone center and blended contact center services for businesses and organizations to manage both outbound and inbound communications.
Outbound call management features of the company include predictive, progressive, and power dialing (called Preview Dialing), as well as agentless calling that sends prerecorded messages to contacts. The company offers a 90-day archive of call recordings, real-time reporting and lead segmentation. Users can also create an intuitive and personalized dashboard.
ChaseData’s inbound call features include segmentation and customizable routing rules, auto-attendant and IVR, quick dialer ID and quick caller ID. Agents can multitask with the company’s blended phone center, which allows them to answer both inbound and outbound calls simultaneously.
ChaseData also integrates with Sugar CRM, Zoho CRM and Oracle, as well as over 500 third-party apps via Zapier.
Velocify was established in 2004 as a cloud-based sales automation tool for fast-paced sales teams. In 2017, Ellie May, a leading cloud-based mortgage financing platform, acquired Velocify. It was chosen by Ellie May in 2017 as the best option for client engagement. The Dial-IQ software combines automated call and leads management software to enable sales teams to communicate with customers more effectively.
Velocify dial-IQ is completely cloud-based and can be integrated with any phone system including cell phones and softphones. It offers many features to improve customer engagement and response.
It also provides advanced automated calling features such as notifying available reps about high-potential inbound leads and connecting to the first responder. Managers can coach and monitor agents by using whisper mode so that only the agent can hear and join calls at any given time. For quality assurance and compliance training, users can record and listen to calls.
Finally, Velocify dial-IQ is integrated directly with Salesforce1 and the Salesforce1 mobile apps so agents can access all their customer data even while on the move.
PhoneBurner was developed in 2008 to help people use the phone as a relationship-building and selling tool. It is currently used by more than 1,500 companies including Farmers Insurance, Keller Williams and Remax. It integrates well with other CRMs and was chosen by us as the best choice for sales teams.
PhoneBurner includes many standard features such as power and remote dialing, text messaging and local caller IDs. It also offers automated lead distribution and SMS text message. PhoneBurner also provides robust workflow automation, custom team reporting, and call recording.
PhoneBurner makes it easy to follow up on leads and track them. The CRM has a built-in CRM that keeps detailed records of all client calls, documents, and text messages. It also tracks email engagement and allows agents to send emails and SMS right from the CRM. PhoneBurner offers intelligent lead filtering that automatically feeds the correct leads to the appropriate agents.
PhoneBurner offers direct integrations with Salesforce CRM, Pipedrive, Zoho CRM and Hubspot CRM for teams that already have their CRM. PhoneBurner’s API allows users to create custom integrations with virtually any platform.
PhoneBurner costs $149 per month. It includes unlimited power dialing, no per-minute charges, call tracking, analytics, call recording, and call transfer, as well as phone and email support.
Voicent, a cloud-based call center platform, has a built-in CRM, workflow automation, and is available to businesses in more than 50 countries including IBM, Hewlett-Packard and the Department of Homeland Security. It is the best choice for small businesses due to its la carte pricing, which allows users to choose the automated phone calling system that they want and then pay only for them.
Voicent, a reliable automated calling service, is suitable for small businesses. It offers a complete suite of services, sales, marketing, and management tools. It offers both an autodialer and predictive, progressive, preview and power dialers, SMS and email marketing, as well as marketing automation.
A CRM and agent dashboard is also available to users. It features sales automation, IVR, call routing, phone, text and SMS surveys, whisper coaching, and CRM and reports.
Voicent CRM can store thousands of contacts and help small businesses track leads. It integrates seamlessly with Salesforce and provides an API that allows developers to create custom software integrations.
Voicent subscription pricing is $19 per month billed annually or $29 per month billed monthly. Voicent comes with a 30-day trial and a free 30-day trial. For the following prices, you can add additional features to your base package.
6. RingCentral Engage
RingCentral was originally created as a small business communication tool for Microsoft Windows. It was launched in 1999. RingCentral has grown to be a global contact center platform that serves over 400,000 customers. It’s an easily customizable cloud communication platform, which can be tailored to any business’ needs. We chose it for scaling.
RingCentral Engage integrates inbound, outbound and digital customer interactions into one cloud-based platform. Intelligent call routing, such as ACD, IVR and skills-based routing, are some of the platform’s inbound capabilities. RingCentral Engage offers outbound capabilities such as automated dialers, agent onboarding, automation, advanced real-time reporting, and historical reporting.
RingCentral Engage also provides omnichannel routing options that allow businesses to connect with customers in the way they choose, via social channels and live chat as well as email and text messaging. Managers have access to a complete workforce optimization suite that includes speech analytics, performance, and quality management tools.
RingCentral Engage also integrates with many third-party apps such as Salesforce, Slack, and Zoho CRM. Trello and Google Drive are just a few examples. Zapier allows you to connect with thousands more apps.
CallHub provides voice broadcasting and call center services. It also offers SMS marketing software for advocacy groups, non-profits, and political campaigns. More than 3,000 customers are served by the company in more than 200 countries, including Amnesty International as well as Sierra Club. It is the best choice for nonprofits due to its integrations with more than a dozen advocacy and political platforms, as well as a pay-as-you-go pricing structure that is affordable.
CallHub’s cloud-based phone center provides many standard calling services. CallHub’s cloud-based call center offers many standard calling services, including powerful predictive, power and preview dialers that can be customized to meet the needs of any organization. It also allows users to import contacts from a CRM, local caller IDs, verification, detailed analytics, auto call services and much more.
Nonprofits and organizations have access to a variety of features, including mass and peer-to-peer messaging, SMS opt-ins, scheduling prerecorded calls for voters, patching members through with their representative, and assigning team members to phone banking campaigns.
CallHub also integrates with many advocacy and political software platforms such as NationBuilder, Action Network, and Blackbaud Luminate.
CallHub’s subscription pricing has been replaced by a pay-as-you-go model that allows advocacy groups and nonprofits to stay within their budget. Based on the device used by agents, the price-per-minute rates will vary.
What is an automated calling service?
An Automated calling service, depending on the platform, can be used to help businesses respond to customer calls or make outbound sales calls to potential customers. Organizations can also use these platforms to send out emergency notifications, reminders of events, weather alerts, and debt collection.
As a business grows and handles more support automated caller systems, it will need more automation to route calls and assign agents to the right people to provide better service and reduce wait times. Businesses that are able to make more calls and track leads accurately can increase sales.
How does an automatic calling service work?
Two main functions of automated calling services are managing and routing auto calls into a business or organization and automating calls going out to customers or employees.
Automated calling platforms can route inbound calls to the most qualified agent. An IVR system can help callers solve their problems using menu options and route them to the right person in case they don’t. To help customers serve better, inbound calls often include call recording and performance tracking tools.
Automatic calling services are used to outbound call contacts efficiently using autodialers. They also use scoring systems to identify the most promising contacts and prioritize them according to their sales potential. Integrations with CRM are often used to score and track leads.
What is the cost of automated calling services?
Many automated calling services have a monthly pricing structure that is based on how many users they have. Prices can range from $20 to almost $200 per user per month. Lower-end plans offer limited third-party integrations and inbound and outbound features.
Pay-as-you-go pricing is only offered by a handful of services. Rates as low as $0.069 per Minute for a browser-based telephone are just a few. automated voice call services are ideal for businesses and nonprofits with limited budgets.
Are Automated Calling Services Worth the cost?
Automated calling services can be a benefit to businesses that struggle to handle increasing numbers of customer support automated phone calls. These businesses may lose customers due to unanswered calls or poor customer service.
Automated call services are also a good option for businesses that have long sales cycles. A service that makes it easier to reach prospects and make follow-up calls can help you grow your business. Automated calling software can be used to track and qualify leads, prioritize calls and maximize returns.
How to choose the best automated calling services
For this review, we looked at more than a dozen different services. We chose providers that offered robust inbound and outbound automated calling service capabilities. We also looked for services that could be integrated with existing phone systems without additional equipment.
We wanted providers that were affordable or available at a reduced rate for small to medium-sized businesses. We also wanted to ensure that our options could be integrated with other software or, at the very minimum, a solid CRM platform. Integration with existing systems is key to customer service and sales. These factors, along with company history and reputation, allowed us to select the top automated calling systems and services.