Outsourced IT Support A Full Guide

Outsourced IT Support

What is Outsourced IT Support?

What is Outsourced IT Support? Simply stated, outsourced IT support is any technical service that helps with technology not owned by your company. It covers all IT support needs that a business may face, including system administration requests, troubleshooting and tech support, installation and configuration of computer hardware, software, networks, printers, scanners, and other related tasks.

It is also an essential function for every business.

Your business can be affected by IT issues. Unresolved issues can slow down productivity, frustrate staff, and cost your business time and money. These are valuable resources for every business. Outsourcing IT services can help you and your team to focus on what’s important. Outsourcing IT services with a dedicated IT help desk will allow you to get the support that you need to keep your business on track, increase your bottom line, and take it to the next level.

Outsourced IT Support Statistics

  • SMB owners feel they are at a disadvantage when it comes to IT costs. 53%. Small- to medium-sized companies can offset these costs by outsourcing IT support (MSP) to an IT-managed services provider.
  • 43% of cyber attacks are on small businesses. However, only 14% of SMBs can combat cyber attacks by reducing vulnerabilities and limiting the risks. An MSP can help you with this.
  • The cost for IT downtime could mean losing up to $300k an hour. Ouch. Unpredictable downtime can be reduced by having MSP and IT support.
  • 59% of small-business leaders have difficulty with implementing new technologies. It doesn’t have to be this way if you speak up now and outsource IT support.

8 Benefits of Outsourced IT Support

Outsourcing IT can be a great investment. Here are 8 top benefits of Outsourced IT Solutions.

You can spend more time on your business

Outsourcing It Support allows you to put your focus where it is needed, and not try to manage IT issues. It’s not necessary to take up valuable time trying to maintain your networks. So you can manage your business, an MSP takes care of that.

Professional Expertise

Outsourced IT support provides IT professionals who can answer questions and offer solutions whenever needed.

Quickly Get IT Support Questions Answered

Experts offer remote support in a matter of minutes. No delay, no problem.

Minimize security risks

Outsourced IT professionals are familiar with compliance standards and regulations and can implement security strategies that minimize the risks associated with data.

Increase employee performance Outsourced

IT Support and dedicated IT help desk services result in less downtime and fewer mistakes. MSPs can monitor issues and prevent them from becoming worse, as well as quickly resolve them. This leads to improved overall performance.

Keep your technology current

Technology changes quickly. An outsourced help desk for MSP can help you save time and money by keeping your IT up-to-date.

Lower IT Operational costs

The best thing about outsourcing IT support is the savings. MSPs reduce the risk of IT-related downtime and network problems. It is also possible to see exactly which services you are receiving and how much you will be paying per user/per month. Electric’s IT Cost Calculator can help you estimate how much you could save.

Keep a Competitive Edge

A small business does not mean that you cannot compete with big businesses. Small- to medium-sized businesses may not have the same resources that a larger company has. An Outsourced IT Support service can offer the same expertise that a larger company has, but at a lower price.

What does Outsourced IT support do?

Outsourced IT can offer a variety of services. Outsourced IT can provide 12 services that may not be available to all businesses.

1. Inventory and Device Management

The devices that a business depends on are only as secure and healthy as their business. Only 14% of SMBs regard their security as highly efficient. This is why it’s important to work with an outside IT provider. Managed service providers can help you determine the best hardware and software to purchase and manage how they will be used. This can reduce costs. You won’t over-purchase or lose track of assets.

Outsourced IT Support:

  • Hardware procurement
  • Device provisioning
  • Configurations for custom security
  • Real-time visibility into device health
  • Access to world-class Mobile Device Management (MDM), which allows mass remote management of users, devices, and their configurations and settings

2. Security and Compliance

Any good IT management strategy should always consider security. Both are vital to mitigating risks and reducing threats.

Outsourced IT Support:

  • Respect company-wide security policies. This includes routine password resets, management, and BYOD. This is vital considering 95% of companies allow this.
  • Improve auditing practices
  • Multi-factor authentication (MFA), firewalls, and their management
  • Configurations that adhere to cybersecurity best practices should be implemented

3. Network Management and Server Management

There are many threats and problems you might face, including system failures and viruses. It is important to keep your hardware and software up to date and protected. You need a reliable, secure network to do this.

Outsourced IT Support:

  • Manage entire networks remotely
  • Reduce outage-related downtime, which can cost your company about $5600 per hour
  • Provide proactive network monitoring
  • Provide hardware recommendations and support in implementation
  • Ensure smooth business operations
  • Reduce the cost and complexity of an on-site network breakdown that could lead to a loss of connectivity

4. Applications and Cloud Management

Organizations need to be able to control their Cloud environments and apps so that they can continue moving forward without worrying about security. Fun fact! Cloud computing has financial benefits. Shifting from onsite to the cloud can reduce up-front costs.

Outsourced IT Support:

  • Automate and orchestrate software installations
  • Protect your SaaS apps
  • Manage and set up file-sharing privileges
  • Single sign-on (SSO), is a way for you and your team to use the same ID and password to access similar systems.

5. Backup and Disaster Recovery

Data loss can have devastating effects on your business, whether it’s due to a security breach, ransomware attack, or human error. It can take several hours to recover data, which can lead to permanent damage to your business and reputation. The downtime is costly for your company. On average, employees’ cognitive abilities will drop 20% if there is a work stoppage. This happens because of neglecting disaster recovery or backup.

Outsourced IT Support:

  • Backups are important (copy data to protect it from accidental deletion, corruption, and other unforeseen events).
  • Manage disaster recovery, making plans for quickly reconnecting/reestablishing access to IT resources, data, and applications after an outage
  • Effective strategies are essential for a solid recovery strategy

6. Storage

Consider this: 20% will experience a failure at some point in their business every five years, which will result in them losing critical data. Strong storage technology can make a huge difference in how well you manage your business and drive productivity, lower costs, and improve security. This applies whether you use the Cloud, onsite, or a combination.

Outsourced IT Support:

  • Integrate hardware and software services and product expertise
  • Support infrastructure
  • To ensure maximum efficiency, assess your current storage system.

7. Virtualization

Virtualization–creating a virtual, i.e., software-based, computer system that simulates hardware functionality, like networks, servers, etc.–can help your business reduce expenses and boost efficiency. The trend is for higher virtualization spending this year. This is beneficial considering that it can improve a company’s productivity, agility, and scalability.

Outsourced IT Support:

  • Performance and availability of resources increased
  • Automated operations will lower operating costs.
  • It’s easier and cheaper to manage your business

8. Data Monitoring and Insights

You will have full visibility into the support issues that your team is dealing with and how many. It is possible to identify patterns and vulnerabilities within your organization, which will allow you to make proactive decisions that will improve your security and operational efficiency.

Outsourced IT Support:

  • Access to the reporting dashboard, which highlights pertinent information, is available in full
  • Real-time visibility of end-user requests
  • Identify the trends and weaknesses within your company

9. Telecommunication and Phone Systems

A business’s success depends on its ability to communicate effectively. Your team will be able to deliver the service that your customers require by improving your systems and unifying and integrating communications (phone lines, computers, software storage, internet, etc.).

Outsourced IT Support:

  • You must comply with all regulations
  • You can save time and money
  • Expertise in testing, certification, audits, and other related areas.
  • Select the best service provider
  • All remote employees (a trend that has increased by more than 100% since 2005), connected

10. Surveillance Systems

All of us hope that we will never be victims of theft or cyber-attacks. It can happen. However, a good security system can prevent theft. (Note: Companies that use IT monitoring can see a 22% drop in theft). This is an important step for any company that wants to protect its assets.

Outsourced IT Support:

  • Create a more efficient method of managing, recording, and storing data
  • You can choose to have a system that covers multiple locations or just a handful of cameras depending on your requirements.

11. Employees on/off Boarding

Both you and your new hire should find it easy and enjoyable to onboard a new employee. Offboarding should be as easy as possible. An MSP can make something difficult and time-consuming simple by updating security and access permissions after departure.

Outsourced IT Support:

  • Enhance employee productivity starting on the first day– A great onboarding experience results in 69% more employee retention
  • Take control of your hardware and equipment
  • Instantaneously grant and revoke access
  • Access and customization at the departmental level

12. Real-Time Support

The help desk is your first resource for IT service queries and needs. It’s an integral part of any company’s technology system and therefore a key component of any smart business plan.

Outsourced IT Support:

  • Facilitates the identification of problems and provides a central resource for solving them.
  • Monitors and manages user incidents and requests, answering questions and handling communication for day-to-day activities
  • Service outages and planned service modifications are handled
  • It saves you time and effort and keeps your business running smoothly.

Last Line – Outsourced IT Support Services

Do not wait until you have a problem before calling an MSP. Get in touch with the best Outsourced IT Support. The right outsourced IT solutions team can save you time and help your business run smoothly. Outsourcing technical support for IT systems has many benefits. First, you can save money by not having to pay an annual salary for staff members who will support the system.

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