Top 10 eCommerce Chatbots for Your Business

eCommerce Chatbots

eCommerce businesses recognize the importance of conversational advertising and realize how important it is to include chatbots on their websites.

Chatbots for eCommerce can be used to initiate automated conversations on topics such as product ideas, one-to-one shopping, or customer service.

Are you ready to learn 10 of the most popular eCommerce chatbots for eCommerce stores? Continue reading to learn more about the top chatbot platforms, and their key features.

What is an eCommerce chatbot?

Chatbots are software programs that interact with users online, answering questions, suggesting product ideas, and providing information.

This is a type of customer-service technology that is a supplement to human activity that can be useful for answering simple questions and providing 24/7 customer support.

Benefits of eCommerce chatbots

Online shoppers prefer to have immediate access to help and support when they visit your site. You can have a faster conversation with eCommerce chatbots than with customers who contact you via email or telephone.

Bots offer many other benefits, including faster and more efficient service.

  • It’s easy to create personalized experiences
  • Based on user profiles, you can suggest products
  • Reduces cart abandonment
  • Promote relevant offers to increase sales
  • Automated customer service saves time for employees
  • Engages customers
  • Increases ROI

How to choose the best eCommerce chatbot

You should consider what problem you are trying to solve when choosing the right chatbot to use in your eCommerce store.

A simple and straightforward platform is ideal if you are looking for a chatbot that can quickly answer your frequently asked questions or proactively start conversations.

Chatbots with artificial intelligence is a better option if you want to have more complex conversations using natural language processing.

These are some basic characteristics to remember when searching for a chatbot.

  • Customer targeting features.
  • Testing options for A/B
  • Premade templates
  • Integration capabilities
  • Analytics and Reporting

Top 10 Chatbots for eCommerce

1. Giosg

What can you say? We think Giosg has the best chatbots. Giosg is a chatbot builder that’s top-notch. It has advanced features and an intuitive interface.

The wow factor

It doesn’t take much to create chatbots. Even the least tech-savvy employee can create superior chatbots.

You may be wondering how that is possible.

Simple. First, choose from one of the Giosg pre-designed chatbot templates and then create a chatbot quickly. You can also customize your chatbot to fit your brand and goals.

The Key Features

  • No-code chatbot building platform
  • Templates for ready-to-use retail bots
  • Numerous customization options
  • Video bots allow you to promote products and add media files
  • A/B Testing Tool
  • Reporting on performance is done visually
  • Integration of live chat
  • Pop-ups and forms are just a few of the many add-on features.
  • Integrations that integrate well with Zapier and SalesForce.

Also read: Top eCommerce Software for Online Stores

2. MobileMonkey

MobileMonkey is one of our top picks. Because it integrates bots to chat on websites, Facebook ads, and SMS, MobileMonkey is one of the most user-friendly chatbot platforms.

Natural language processing is one of the most important features. This allows clients to be satisfied even if they are chatting with machines. Customer segmentation and ready-to-use dialogue templates are also key.

The WOW factor

You can also use GIFs and photos to enhance the real-life feel of the automated discussion.

However, it is designed to meet the most basic of needs. It does not include a payment system, API, voice assistants, or connectivity with other platforms than Facebook.

Here are some key features you should know:

The Key Features

  • Analytics and Reporting
  • Chatbot Builder for Multi-Platform
  • Inbox to have a unified chat
  • Lead magnets and similar products
  • Marketing automation
  • Ready-to-use Templates for Chatbots
  • Live chat handoffs

3. Chatfuel

Chatfuel is an easy chatbot builder that creates Instagram Messenger and Facebook Messenger bots. Because it can answer client questions regarding items on social media platforms like Instagram and Facebook, this technology is well-known for its eCommerce chatbot cases.

The WOW factor

  • In minutes, you can create simple FAQs bots or Facebook Messenger bots.
  • This is an option if you want simplicity and fast chatbot building on social media.

The Key Features

  • No-code interface
  • Free FAQ bot templates
  • Many languages supported

4. Botsify

Botsify allows you to have conversations on Facebook, WhatsApp, and your own website using a chatbot. Botsify is unique because of its vocal features, however, it does not offer Facebook retargeting or campaign options. Instead, it focuses on customer support.

 the WOW factor?

Botsify can efficiently transfer customer queries to the appropriate human agents. This is known as a human handoff. Botsify offers over 100 integrations for in-chat payments.

The Key Features

  • Chatbot platform for multichannel use
  • Machine learning and AI features
  • Templates ready-to-use
  • Editor and visual flow builder
  • Many languages supported
  • Good integration
  • Basic analytics

5. BotCore

BotCore is a platform that enables you to create chatbots that support customer service. BotCore, a Microsoft Preferred Conversational AI Solution, uses many Microsoft technologies like machine learning.

The WOW factor

BotCore offers an integrated Knowledge Graph, which you can use for creating bot conversations using a variety of tools and built-in AI methods.

The Key Features

  • Marketing and sales resources
  • Basic bots code free
  • Integrations that are beneficial
  • Security features
  • Integration of payments
  • Conversation-starting prompts
  • Analyse of Sentiment

6. DialogFlow

DialogFlow is a Google product that makes use of Google’s speech-to-text, natural language processing, and machine-learning technology. Google Cloud Platform is where Dialogflow projects are hosted. It can support hundreds of millions of users and interface with Google Assistant and Alexa, Facebook Messenger and Twitter, Slack, and many other services. It can also be used with smart devices such as smartwatches, and other gadgets.

Do you want to know more about its features?

Here you go.

The Key Features

  • Builder for multi-platform chatbots
  • Available in several languages
  • Advanced capabilities in natural language processing (NLP).
  • Machine learning and AI capabilities
  • Cortana, Amazon Alexa, and Google Assistant integrations are all available

7. FlowXO

Flow XO is another useful chatbot for businesses. A multi-channel chatbot solution for eCommerce companies that uses a multi-channel conversational AI chatbot. It can be used on Facebook Messenger and WhatsApp as well as SMS, Slack, and your site.

Chatbots can also be used to make payments via live and automatic chats.

The user interface is intuitive and simple. You can also choose from a variety of pre-built templates to suit a variety of uses.

The wow factor

It makes it easy for your customers to interact with you on all platforms. They can begin by visiting your website and then can continue the conversation via Facebook Messenger from their mobile device.

You can also see the pros and cons of some of the other features.

The Key Features

  • Bot Builder for Many Platforms
  • Live Chat
  • Many languages are supported
  • Ability to accept payments by bots
  • Bot processes can be complex or simple.
  • Chatbot training and customization

Also read: Top 10 Live Chat Software for 2022

8. ActiveChat

ActiveChat was designed with customer service and eCommerce in mind. To make life easier for users, the platform can be used with Twilio SMS and Shopify, as well as WooCommerce and Facebook Messenger.

the Wow Factor?

This platform lets you create bots for all your consumer engagement channels.

The Key Features

  • Multiple channels for bot creator
  • Interfaces that are visually appealing and simple to use
  • Numerous integrations
  • eCommerce Integrations and Features
  • Artificial intelligence and natural language processing abilities

9. Pandorabots

You can create many bots using this multilingual chatbot builder. This platform allows you to create bots for many purposes, including voice assistants and marketing bots.

The WOW factor

It’s an open-source platform that allows anyone to create chatbots or download the code.

On the other hand, beginners may have difficulty fully utilizing the platform’s benefits. It is therefore only for developers and experienced users.

The Key Features

  • Versions code and non-code.
  • 10,000 pre-written chitchats
  • Many integrations
  • Text-to-speech and Speech to text
  • RESTful APIs
  • Ready to use modules
  • Education and Training Resources
  • Open platform
  • Context awareness

10. Verloop

Verloop is an online platform that helps you convert leads to paying customers by using individualized conversations. You can use it to create various bots, such as sales and marketing bots or customer support bots. There are also bots available for Shopify, WordPress, and Magento.

the WOW Factor:

It features a drag-and-drop interface that is code-free. This makes it easy to use by people of all abilities.

The Key Features

  • Bots for Messenger
  • Ecommerce chatbots integrations
  • Human handoff to support
  • Drag and Drop Builder
  • APIs,
  • Analyse for sentiment and analytics
  • Answer visitors FAQs


In today’s technological world, there is no one-size-fits-all solution. You will need to consider your business requirements. Your requirements and the quality of its features will determine what chatbot solution you choose.

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