Chatbots are now an essential part of any business. Customers expect that you will answer their questions immediately, no matter where they are located. These chatbots are available 24/7 to help customers with their queries. This blog will cover chatbots and online sales. We’ll discuss the most important features of chatbots to look out for, and how sales chatbots can increase sales.
What is a Sales Chatbot?
Sales chatbots are AI-powered bots that help sales reps be more productive. Sales chatbots can speed up sales processes and monitor and control tedious tasks like lead qualification, customer acquisition, etc. Sales chatbots are a great way to convert customers. These chatbots are store assistants similar to those found in physical stores.
According to a report by Intercom about the ROI of Sales Chatbots
Chatbots have increased sales by up to 67% for businesses, while 26% of sales were initiated after speaking with chatbots. Chatbots are claimed to have helped 35% of business owners close more sales.
How Can Chatbots Increase Sales?
Chatbots enable businesses to deliver delightful customer experiences across all industries. A happy customer will be more likely to buy from you, which can lead to revenue growth. This is where proactive audience engagement and quick resolution are key.
Chatbots for sales can do a lot to increase business. They can capture leads and guide them to the right information by interfacing with them as humans.
1. 24X7 Delightful Customer Support
When you run a global business, it is crucial to have 24×7 customer support. You can’t rely on your support team 100%. Chatbots, however, are completely reliable. These bots are AI-programmed and provide uninterrupted service without interruption. Customers trust a company that is available round-the-clock.
2. Simplify Lead Generation Process
Chatbots are the best method for lead generation. Sales Chatbots capture leads from various channels and simplify them through proactive communication. If used correctly, chatbots can bring in high-intent leads. Chatbots that use conversational AI can be used by businesses to target customers. These chatbots can be used to engage visitors who are more likely to bounce off.
3. Send Product Recommendations
Not only does it engage customers, but it also increases sales chances. With the help of AI sales chatbots, businesses can send customers product recommendations based on their browsing habits and preferences. Customers might change their minds or forget to add items to the cart. Chatbots in sales can remind customers about items that have been added to their cart.
4. Increase Customer Satisfaction
Every business must be able to satisfy its customers in order to succeed. Positive interactions with customers are more likely to make a purchase from that business. Chatbots allow for quick interactions and personal resolutions, which results in pleasant customer experiences. Customer satisfaction is enhanced by a quick response. They will not only be loyal to you but they will also recommend you to their family and friends.
Also read: How to Create A Sales Forecast
Top 10 Sales Chatbots
Once you’re clear about the features and importance of sales chatbots, here are the top 10 sales chatbots. There are many sales chatbot tools on the market that can cause confusion.
You should now be able identity which chatbot is best suited for your business by the end of this article.
1. ProProfs Chatbot
ProProfs Chatbot allows you to provide instant support to customers and generate high-quality leads. It requires no programming knowledge to use and is simple to install. The interactive chatbot platform allows you to connect with customers 24×7 and without any friction.
Automate tickets and integrate ProProfs HelpDesk or ProProfs Knowledge Base for help articles. Drag-and-drop editing allows you to create conversational flows. You can customize the tool to suit your brand voice.
Key Features
- Pre-chat forms are a great way to get quality leads
- To transfer chats from operator to operator, use smart chat routing
- To build conversational flow, use the visual editor
- Customers will be delighted by human-like conversations
- To get customer feedback, use a post-chat survey
2. Drift
Drift is one of the best sales chatbots that allows you to connect with potential customers and increase sales easily. Drift is a feature-rich tool that allows you to easily create and deliver personal conversations. This takes the pressure off your support staff. This tool allows you to provide seamless customer service through AI and knowledge base integrations. It also reduces service time.
To meet with customers after the conversation has ended, you can align Drift meetings. You can use the tool’s reporting capabilities to generate reports that will help you make business decisions that will lead to further improvements.
Key Features
- Customer routing is a way to get human support
- Self-help is a great way to provide instant customer service
- AI-powered bots can capture quality leads
- CSAT Survey is a great way to find out customer satisfaction
3. ChatBot
ChatBot makes customer support automation simple. Chatbot software for sales allows you to create customized chatbots in just a few mouse clicks. This tool allows you to strengthen your lead generation strategy and increase your sales team without needing to code. ChatBot makes it easy to qualify leads, regardless of whether you’re a new business or an established company.
This smart chatbot can gather customer information and organize it in CRM. You can segment customers and schedule meetings with them. You can also create conversational stories with its drag-and-drop elements.
Key Features
- Let’s qualify leads and add them into your CRM
- Customers receive customized recommendations
- Sales reps can use lead segmentation
- Direct calling is possible from the chat widget
4. Hubspot Chatbot
Hubspot’s chatbot creator allows you to build chatbots that can be used for conversation automation. These sales chatbots can be easily launched from your website without any programming knowledge. This tool is best if you want to have unlimited and personalized chats with potential customers.
Chatbots can book meetings, help with FAQs, and qualify leads. For better resolution, you can set up chatbots that route calls to operators. This is a great option if you’re looking for chatbots that are free for websites.
Key Features
- It is easy to use and install without any coding knowledge
- Chatbot allows you to book meetings and get leads
- Use CRM to send personalized messages to customers
- Chatbots can be customized to match your website
5. Tars
Chatbot Builder allows you to create chatbots that optimize conversion funnels and improve customer service experience. With its 1000+ chatbot templates, you can personalize the chatbot to suit your industry. This tool can be integrated with more than 1000 tools such as Hubspot and Google Calendar, Zendesk Salesforce, Zapier, etc. to transfer data into CRM.
This chatbot builder allows you to use your chatbot on your own website, your website, and even Whatsapp. You can view and analyze conversation data through the dashboard.
Key Features
- To analyze conversational data, get insightful reports
- Personalization options can be used to create customization
- Drag and drop editor is a great way to create conversational flow
- Integration of seamless API with over 1000+ tools
6. Intercom
Intercom is a well-respected company that provides 24×7 customer support with proactive communication. This powerful tool allows you to target customers with customized messages for greater engagement. Chat automation allows you to be available and active for customers.
The integration with the knowledge base decreases support time and eliminates friction. Segmenting your audience can be done based on data to strategize a more personal approach. Intercom allows you to grow and qualify leads and speed up query resolution.
Key Features
- Targeted messages can be used to engage customers
- Use customized bots to generate quality leads
- Use the knowledge base to share help docs
- For seamless customer support, use product tours
7. LiveChat
LiveChat’s chatbot is built on AI algorithms. The chatbot responds quickly and adapts to user interactions. This chatbot makes it easy to capture leads from social media channels. It also allows you to provide proactive, omnichannel support. Chatbots can be transferred to other channels (social media) whenever human intervention is needed.
If it is unable to answer your question or operators are unavailable, this chatbot can create help tickets. This chatbot will close the conversation and send it to the archives after it is done.
Key Features
- The routing feature allows you to move the chat to the right department
- Use FAQs to quickly answer questions and reduce response time
- Spam messages on social media can be removed
- To measure chatbot performance, track sign-ups as well as purchases
Also read: What Is a Sales Strategy: A Complete Guide
8. Chatfuel
Chatfuel is one of the best social media chatbots if you want to reach your customers via social media (Facebook or Instagram). Chatfuel allows you to automate customer service and sales via your social media pages, comments, and messenger. You can respond to customers throughout the entire journey automatically.
You can also answer FAQs and send product recommendations to your customers. The tool allows you to segment your customers with the help of an internal CRM.
Key Features
- Automated support for the entire customer journey
- Pre-designed answers for common questions
- Autopilot: Qualify leads, send promo codes
- Simple interface that requires no programming skills
9. MobileMonkey
MobileMonkey is one the most popular AI-powered sales chatbots for eCommerce. The chatbot reduces response times and helps businesses provide a pleasant customer experience. This tool can be integrated with many other popular communication channels such as FB Messenger and WhatsApp, Instagram, Twitter, and Instagram. You can easily connect with customers.
The all-in-one chatbot platform allows you to capture, qualify, and nurture leads anywhere on the internet. Chatbots use a conversational, interactive approach to share product recommendations with customers to keep them interested.
Key Features
- Chatbot that works across all messaging platforms
- Customers can be routed to the operator or product pages
- Chatbot is mobile-friendly and optimized for cross-devices
- Follow-up messages are sent to nurture and segment leads
10. Engati
It is easy to create custom bots with this platform. Fully automated chatbots are equipped with AI and NLP, which makes them a powerful tool for eCommerce businesses looking to increase their sales. Integrating it with multiple channels such as Facebook, Whatsapp, and Instagram will allow you to establish omnichannel customer service.
DocuSense technology is used to quickly answer complex questions. The built-in templates and simple UI make it easy to create chatbots.
Key Features
- It is easy to create chatbots for omnichannel customer support
- Machine learning and NLP capabilities allow for conversational answers
- Answer common questions with easy-to-share FAQs
- Multilingual support and simple conversational flow
Conclusion
It can be difficult to choose the right chatbot to help you sell your products or services. Understanding your current support needs and available resources is the best way to make this decision. We have discussed the top 10 most effective sales chatbots. These can help you increase your leads and convert them.
