Business Answering Service provides virtual receptionist services for your business Needs. Your small business can save money by hiring answering services for business. Although it is expensive to hire a virtual receptionist, having someone answer your phone, route calls, take notes, schedule appointments, and keep customers happy and loyal can make a huge difference in customer satisfaction and retention.
This means that your business will make more money. The best part is that you can get all five of these services for less than the full-time employee of your business.
Top 5 Small Business Answering Services
RingCentral is a cloud-based phone system (that offers business answering services) that structures its service offerings in 2 tiers: for small businesses and for enterprise clients. The small business tier provides a comprehensive small business phone system. It includes an auto-attendant that routes your calls and messages. All of this is done in a secure environment.
RingCentral’s auto-attendant functions as an AI virtual receptionist. It connects incoming calls through an automated menu to the right department or desk within your company. Although it is not as efficient as having someone answer your calls live, it can make it much easier for small businesses that have a high call volume.
If your small business is growing, you will need a call-answering system with more features.You can quickly add features to any device, including additional users.RingCentral offers 24/7 support for those who are ever stuck.
More than 100 app integrations including Google, Salesforce, Okta, Microsoft, Amazon, and Box. RingCentral integrates easily into most business workflows.
RingCentral’s pricing for small businesses ranges between $20 per user per month to $70 per person per month. This depends on many factors such as how many users you have and whether you pay monthly, annually, or individually. It also depends on which features you want your answering service to offer.
2. Abby Connect
Abby Connect is the best live answering service for small businesses that provides English/Spanish bilingual receptionists, voicemail to email, custom transfer tunes, and unlimited voicemail boxes with recordings. You can reach a live person 24 hours a day, 7 days a săptămână, by calling Live Call Answering. This allows customers to talk with someone without interrupting your employees’ workdays.
Abby Connect offers a 14-day free trial to all new clients. The cost to have an Abby Connect live representative answer your calls depends on how many businesses calls you receive each month. It costs $279 per month to receive 100 minutes, $499 for 200 minutes, and $1089 for 500 minutes.
Although it might seem costly, it is much more affordable than hiring an in-house receptionist to answer calls full-time. This is before you consider the weekend and evening coverage Abby Connect provides.
Also read: 8 Best Customer Service Tools for 2022
3. Pat Live
Pat Live is a popular phone answering service that offers a 14-day free trial and several service packages. The more services you receive, the larger the package you buy each month These minutes include these. Even the smallest packages come with important features such as a phone number.24-hour phone answering service, live call summaries, call transfers, lead collection, and online reporting.
The most expensive package offers up to 15 phone numbers and includes features such as a dedicated account manager, and monthly performance calls, You might not require 15 lines for your business, so choose the largest package you might not be able to afford the best package for your phone answering service. Instead, consider how many minutes and features are actually needed, and then choose the package that best suits your needs.
Pat Live’s receptionist service costs $149 per month for 79 minutes. $269 per month for 200 minutes. $399 per mois for 350 minutes. $629 per mo for 600 minutes. $999 per mo for 1000 minutes. You can purchase additional minutes at $0.95 to $1.50 per hour depending on the package you choose.
VoiceNation is rated the number one live receptionist service in the United States and has won several awards, including Top Call Center Services 2019 by Clutch. VoiceNation works with megacompanies such as McDonald’s, Dell and Adobe are all Delta. They offer service packages that are specifically designed to meet the needs and requirements of small businesses such as yours.
They offer 24/7 bilingual English/Spanish virtual answering services, order processing, a mobile app for managing your account, appointment scheduling and call patching are some of their most popular service options. Call patching refers to when the receptionist answers the phone and, if necessary, uses call forwarding to get you online. This allows you only to deal with the most urgent calls and not all queries.
VoiceNation offers 20% off your first year of service. Call answering service for the first year will cost $30 per month for 30 minutes, $75 per month for 50 minutes, $225/per month for 150 minutes, and $525/per month for 350 minutes.
5. Ruby Receptionists
Ruby Receptionists offers live virtual receptionists and chat services to respond immediately to customer questions. A great customer experience is an important aspect of it. Ruby Receptionists allows you to interact with your customers whether they’re messaging you online or calling your business phone number.
It is the best small business call answering service. It’s easy to manage your Ruby Receptionists service from your mobile phone. Everything can be managed online, including setting up customer messages, holding calls, and checking for incoming calls. You can also sync your calendar and contacts on the move. Ruby Receptionists can host your business phone number.
The Virtual Receptionist pricing starts at $299 per month, for 100 minutes. $559 per month for 200 minutes. $1269 per Month for 500 minutes of answering services. You can add chat services to your virtual receptionist service for $249 per month for 15 chats, $349 for 30 chats, and $549 for 50 chats.
Ruby Receptionists has served over 10,000 small business owners. They are skilled at handling customer complaints and queries on behalf of a wide range of businesses.