It doesn’t matter if you sell expensive artwork, specialize in making high-end furniture, or sell similar high-value products. You may want your top-of-the-line services to be extended delivery experience. This means that you provide your customers with an exceptional delivery experience that is reflective of the quality of your goods and services. This is where white glove delivery services are available, giving you the ability to provide an extra touch that’s in line with the price your customers have paid.
Are you interested in offering this type of delivery? Find out more about the process and how you can use it.
What is White Glove Delivery Service?
White glove delivery service is a premium assistance offered by the delivery business, usually used for delivery services and last-mile deliveries. For instance, White glove delivery may involve more than simply transporting items directly to their customer’s doorstep. white glove service might include carrying it up a flight of steps before unpacking and installing it for them.
Special care is taken with packaging fragile items to reduce their risk of damage, while special consideration is paid when shipping electronics without having to worry about complex installation procedures.
The most important processes of white glove delivery service are:
- Specialized packaging based on dimension, product type, and the degree of fragility to ensure safe transportation
- Fast and secure shipping using dedicated vehicles equipped with features like padding and temperature regulation systems, refrigeration facilities, and video surveillance via CCTV technology.
- Prompt delivery with experienced handlers unloading the goods and placing them in the customer’s desired location
- Expert assembly and installation at your preferred location
- Carefully discarding the packaging material (optional)
What are the White Glove Delivery Costs?
The cost of white glove delivery could depend on factors like the product type, product size, and the delivery location. But, most of the service costs between $100-$250 per delivery. Additional charges may be charged for assembly and installation.
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Who Uses White Glove Delivery?
The added benefit of the white glove delivery service is advantageous to many people and companies. Here are a few examples:
- Individuals with disabilities or seniors who aren’t able to unpack, install, or set up the item themselves
- Highly-skilled customers who require safe transport of delicate and expensive items like jewelry, art, or antiques
- Offices that require equipment, paper, or other items delivered quickly usually over the weekend.
- Fast delivery services such as those used by bakeries rely on fast service to maintain their “fresh” goods status and their market edge.
- Private laboratories and testing facilities need to transport samples quickly and safely to guarantee accurate test results and prompt reporting.
- Companies that offer premium products such as furniture, antiques, electronic equipment, and other luxury items
Which Businesses Use White Glove Delivery Services?
Many types of businesses can offer white glove delivery if their clients require an extra quality of service in handling and shipping their products. Automotive dealerships, e-commerce companies, furniture stores, art galleries, Fresh Goods Stores, B2B supply companies, and luxury goods dealers are just a few of the companies that offer white glove delivery services.
Additionally, shipping carriers and courier companies often provide white glove delivery, in addition to their regular delivery services. The top courier companies like DHL, FedEx, and UPS all provide white glove delivery.
Benefits of White Glove Delivery
With the added focus and attention that comes with white glove delivery, there are many benefits companies can reap.
Frequent, on-time deliveries
Efficiency and speed are the two main elements in white glove service. This allows your clients to receive their purchases the early time possible. This will also impact the delivery time of your products.
More damage-free deliveries
White glove delivery ensures that special care and attention are paid during every aspect of shipment, including handling, unloading, unpacking, and assembly of the product. Transport or handling issues greatly decrease the risks of damage occurring. Any such losses would likely be expensive since these are high-value items.
Rapidly-tracked revenue growth
White glove delivery offers your customers peace of mind, knowing that their purchases will arrive in a timely and safe manner. It assists in addressing the biggest concerns they have about buying and makes them more likely to purchase. This turn leads to a rise in sales because customers are becoming more profitable and spending more.
How to Offer a Premium White Glove Delivery Service?
White glove delivery services may not always live up to their promises of offering premium delivery experiences for their customers, with unexpected car damage, careless handlers, or unwarranted delays impacting customer experiences negatively.
Choose what you will include.
Begin by defining the scope of your service. For instance, aside from inspections, handling, shipping, and delivery. You might also provide the DDP service for international shipment. By defining this information over time, you can establish realistic expectations with your clients.
Plan your rates
Create an outline of what your rates will be like. Rates can vary based on many factors such as the type of product, fragility, and the package size and destination. Are installation and assembly included in the cost? A clear breakdown of your rates will make sure that your customers aren’t surprised by unexpected charges.
Shipping policy and insurance coverage
What is it that your service does not include? What are your plans for taking responsibility for delays or damage to your shipment? How much insurance protection are your customers entitled to for their goods? Make sure you provide the details on time. Ensuring them of items of high value will provide them with additional assurance that they can trust them with their shipment.
Find the best shipping company
If you’re not planning to move the items by yourself, it is essential to work with reliable shipping companies that have the resources and equipment for handling the types of products that you’re shipping. Do they provide vans equipped with padding to safely transport fragile items and temperature-controlled vehicles to accommodate perishable goods?
Also read: Does UPS Deliver on Sunday? What You Need to Know
Create schedules and plan routes for efficiency
Because time is of the utmost importance when it comes to white glove delivery, make sure that you’re planning timetables, schedules, and delivery routes far in advance. Invest in technology that will assist you in managing this more effectively, even if you require adjustments when your team is in the field.
Real-Time visibility across your business
White glove delivery is an experience that is centered around the customer. Everyone in your team must know your customer’s information. Be sure that your team has every detail about each customer, from delivery notes that are additional to something as “basic” as how to pronounce their name, so that they can give a highly personal service. Also, make sure you give your customers live updates, so that they don’t need to call you repeatedly.
Ending Point
White glove delivery service provides customers who value care, precision, and professionalism with an enjoyable shopping experience. Be it furniture, electronics, or medical equipment deliveries. white glove deliveries ensure items arrive with expert handling while being unpacked and installed by expert hands, offering this service can give businesses an advantage in customer retention.
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