Good hold music is essential for any company that receives calls from customers. It will keep the callers happy until they are answered. If you’re new to the process of finding the right license for your phone system, it can be challenging. Here is a guide on how to find and use the best caller-hold music for customer service and avoid silence.
Why You Should Use Hold Music for Business
Every organization should use appropriate songs to let callers know that they are getting through. With 70% of business calls being placed on hold, it is important to use the right music to let them know that they have been answered and that their calls will be returned as soon as possible. This will not only increase caller retention but also gives you a great opportunity to improve your brand image.
Businesses with call centers will need to have hold music and a message. However, clients who make calls should consider this something. This includes a virtual telephone system.
Music on hold allows you to record messages and offer other options to callers, such as diverting to a particular department.
What makes On Hold Music good?
Each business should choose music that is in some way connected to their customers. It all depends on the type and size of the business. Depending on the image they wish to portray, it could be calming or inspiring, modern or classic.
The waiting time is another consideration. For a short time, a slow intro to a tune isn’t very helpful in customer service. However, a monotonous melody and long wait time won’t be as effective.
Mixing up songs is a good idea so that repeat customers don’t listen to the same song again and again.
Free On Hold Music Tracks for Business
Royalty-free music on hold This means that the artists don’t claim any copyright to the tracks, and therefore no royalty is due for their use. Anyone can use the music for their purposes. There are many online resources that allow you to find royalty-free music. Below, we will show you some of our favorites.
Easy On Hold
Easy On Hold offers a variety of hold music for call centers and businesses of all sizes. You can find a wide selection of licensed and freehold music, as well as a constantly updated catalog.
Beatsuite
Beatsuite has many 100% royalty-free tracks with flexible licensing.. All edits and loops for the tracks that you select will be included in your downloads. Additionally, their website connectivity allows for downloads as MP3 audio or uncompressed WAV audio.
Zendesk
Zendesk created their own hold music titled Four, as In X’. It can be downloaded free of charge by anyone and used to market or keep all customers online.
Stock Music Free
Free Stock Music provides royalty-free music in many formats. However, its audience is far greater than businesses looking for a holding track.
There are many places to find music on hold for your business phone system
You can purchase high-quality music on hold or for other information purposes from a few websites that are located in the USA and Canada. Here are some of the top sites you should consider.
Spectrio
Spectrio offers a wide range of music for on-hold. This allows people to use the right music and inform callers about changes in service hours, new opening hours, or other information. The company can also help you find the right song for your customers to keep them entertained while they wait.
Mood Media
Mood Media provides on-hold messaging and emotionally stirring music via their website. You can choose from a variety of music styles including country, classical, guitar rock, and country. They also offer hip-hop and electronic dance music. You can also find categories like religious, lounge, or holiday music.
Melody Loops
Melody Loops is a simple-to-use website that allows you to find many different types of multi-use licenses, royalty-free background music, and call center music. They also provide music for videos, games, presentations, and podcasts. Longoloops allows you to create a melody loop or song of any length. You can download a sample for free.
Other Things to Consider
The first step is to identify the right royalty-free on-hold sound that will improve your customer’s experience. These are additional items you will need to think about:
Type of file
Lossless audio files, such as WAV files, are the best file formats you can download. These music files have higher quality due to their large size. You might find smaller MP3 files more useful if file size is an issue.
Improved Sound Quality
Once you have the free royalty-free music, and downloaded it, test the music on your telephone system. These are easy tips: don’t make the music too loud or too quiet. Also, ensure that you have checked that all voice messages on hold are at an appropriate volume.
Licensing
You should always check the licensing status for any track you wish to use. You might need to be accredited or the track may only be available for use in Canada.
Make sure to update your hold music frequently
After you’ve completed the above, have your teams ready for the next step. It is essential to update your hold music regularly. To reflect the holiday season, you can also use holiday-themed music.
How do I set uphold music?
The phone system and telephone line technology you use will determine how you set up your call music. It is usually quite easy to set it up.
- Access Control Panel or Dashboard
- Select Systems or Phone Systems
- Allow Call Hold, Call Waiting, and Call Park
How can I get on hold music for my business?
Search for the websites listed above to quickly get a hold of the music. These websites allow you to search for royalty-free music, download it instantly, and then integrate it into your technology.
What is the cost of hold music?
Prices for paid-for websites can vary depending on what level of service they provide. Melody Loops charges $35 for three songs that you can access for a lifetime. Some sites prefer the more costly subscription model. To register, you will need to provide your email address and other details. However, your company will have much more music and genres to choose from for your calls.
You can also find websites that offer royalty-free music. However, it is not as extensive as paid music.
What is the most common hold music?
Although hold music is expanding rapidly these days, Opus Number One, by Tim Carleton, and Darrick Deel is the most common hold music song. It has been played on the air by at least one radio station. Although it’s a great song, YouTube users are more interested in remembering that they were on hold.
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